More effective services, greater accountability.

From Start To Finish and Everything in Between, Microsoft Dynamics Enable More Efficient Government Agencies

Agencies at every level of government are being asked to do more with less—and to provide detailed, timely information about how every public dollar is spent. Constituent service and accountability have become popular catch phrases, but enhancing services and ensuring fiscal responsibility can be extremely challenging. Every day, Microsoft® Dynamics products and solutions are being used by government agencies to help do just that.

Carefully Managed Funds

Microsoft Dynamics offers fund management applications to help government agencies fully adhere to the increasing number of reporting requirements.

Accommodate the special regulations, restrictions, and limitations needed to manage multiple funds across multiple projects.

Costs can be aligned with constituent needs to make the most commonly requested information and services more readily available.

Timely Grant Management

Now tools are available to better manage grants through all phases of acquisition and management to help your organization remain accountable and comply with regulations throughout the process.

Focus your time and energy on the management and allocation of grant funding, rather than spending time at the back end, calculating amounts used.

Tracking Encumbrances

Streamlines reporting on specific expenses during the year, helping to avoid problems and extra work during year- end processes, while encouraging effective cash planning and control.

Proper budgetary management and automated encumbrance processes can help balance the overall budget so total expenditure and commitments don’t exceed the appropriations available. All this helps ensure that funds will be available when payment is due even as it reduces the time it takes to track expenses.

Improved Commitment Management

When you plan and account for future expenses, you help strengthen and preserve your financial integrity and accountability while reducing budgeting surprises. Automated commitment management gives you the flexibility and budgetary insight you need to better direct resources.

Utility Billing

Straightforward Work Order and Meter Sheet Entry with the ability to track services and expectations as they arise allows you to complete your billing process.

Easily adding as many billing services as you like, including unlimited metered services, combined with a wide range of service calculation options, means your billing requirements will be covered.

Property Tax

Property tax delivers tax roll maintenance combined with powerful data flexibility allowing for error free data. Tax levy options ensure that just about any tax situation can be handled. The depth and customization capabilities of the tax roll system, combined with the special reporting tools such as Report Writer and Crystal Reports make customized reports a breeze.

Centralized Receipting

Centralized Receipting offers a complete point of sale solution that is designed to make efficient work of your point of sale entries. Having the data you need at your fingertips allow focus to be centered in delivering excellent customer service. Bank deposits and balance have never been easier.

Complex Public Sector Payroll

Public Sector organizations by nature have many different types of employees and therefore have unique demands pertaining to their payroll systems. Some of these may include multiple pay rates, blended overtime rates or shift differentials.

Enable payroll staff to do more in less time by providing the powerful tools designed to automatically:

HR Management and Self Service

Track and manage required licenses, certifications and education including expirations and renewals by both position and employee. This information can additionally be accessed by Managers via Business Portal.

Reporting and Accountability

Empower Great Plains to create Department Analysis, Employee Analysis, FTE reports, and compare budgeted versus actual hours worked for any group within the organization. These reports demonstrate fiscal responsibility to constituents.

Citizen Service Requests

Whether it’s a call to report a broken water main, replace a downed stop sign or repair a pothole, Microsoft can help government offices to record incoming reports by its citizenry, dispatch a repair crew or a contractor to address the problem, and track the associated costs and resolution with each incident.

The Webbased Portal offers the ability to push information out to citizens, allow them to report issues or log suggestions in addition to reporting a problem that needs attention.

Call Handing & Work Order Management

When government offices schedule, dispatch and perform necessary repairs to public facilities or infrastructure, Work Order Management can help to manage those work orders and track the costs associated with each task.

With municipal budgets shrinking on a annual basis, the ability to record and charge back costs to responsible outside parties provides a new and valuable benefit to municipalities. The system facilitates reporting on types of calls and their resolutions in order to identify where are occurring and what the ultimate resolution is.

Job Costing for Engineering and Construction Services

When significant projects are placed out for bid to private contractors, this allows government entities to track costs associated with bids as well as any work that they themselves may be responsible for undertaking.

Job Cost provides you the ability to track all associated costs, see where you are at in terms of actual to budget throughout the project lifecycle, keep track of the amount funded as well as track any insurance aspects as required.

Equipment Management

From garbage trucks, snowplows to mowers and attachments, Equipment Management keeps track of it all. Whether you need to transport, service or maintain equipment, WennSoft has you covered. The system facilitates tracking of equipment by location, so no matter if you are a state, county, city or federal entity; this solution will work for you.

Relationship Management Solutions Increase Satisfaction and Improve Business Productivity

Overall satisfaction is a critical metric by which organizations are evaluated and assessed.

In the case of government organizations, citizens make up a significant portion of the evaluating population. Microsoft Dynamics offers an innovative way to interact with citizens and efficiently manage operations with a single integrated solution. By delivering solutions that complement and enhance existing processes and the people who facilitate them, Microsoft is able to provide a cost-effective business management solution that improves efficiency, expedites reporting and creates cost saving opportunities for its customers.

Every day, government agencies must deal with rising constituent demands while needing to communicate vital information to their communities on applicable laws and policies. Recent budget cuts and reductions in spending are forcing agencies to cut services which could leave constituents without the services they need.

Microsoft constituent relationship management solutions allow government agencies to improve constituent service delivery and increase the efficiency and effectiveness of core government services. It can also reduce operational costs by automating business processes and increase constituent satisfaction.

Centralizing and automating the intake of constituent requests creates an audit trail that enables analysis of service delivery speed and costs. Management can study the number, type, and timing of requests to measure performance and adjust budget priorities.

Often, government agencies find that adopting a Microsoft constituent relationship management solution can immediately improve constituent communication and satisfaction with government services – even before efficiencies or process improvements can be implemented.

Providing multiple channels to interact with government, automating services, and personalizing information gives constituents – both individuals and business – more choices and greater control.

Financial Management Solutions Tailored for Government Needs

We work closely with our specialized government solution partners to provide integrated, flexible, and affordable tools that help government agencies reduce service and delivery costs improve operating efficiency, and deliver increasing citizen demands. In order to ensure accountability, government agencies need financial systems that work the way government works. Microsoft Dynamics applications help agencies manage their expenditures and appropriations by allowing employees to easily see and analyze the costs and activities under their control. Our solutions allow more time to be spent on your core mission by streamlining government administration functions, including:

  • Fund management
  • Utility billing
  • Tax assessments and collections
  • Payroll
  • Encumbrance management
  • Grant management
  • Permitting
  • Core financials
  • Commitment management
  • Citizen self-service
  • HR management
  • Work order management
  • Engineering & Construction services
  • Equipment Management

Microsoft Dynamics applications provide detailed, up-to-the-minute financial reports that allow employees to make informed purchasing decisions, comply with reporting requirements, and ensure financial integrity and accountability. Our tools increase confidence in your agency’s financial management skills by creating accurate and timely reports tailored to the information needs of the user. Tighter controls help improve cash flow and tie spending directly to programs.

 

All products mentioned in this release are registered trademarks or trademarks of their respective holders.

 

Learn More:

Solution Benefits