Read how.

Simplify physician credentialing, and streamline medical resources management with Microsoft CRM.

The ePartners CRM for Healthcare series is the perfect solution for physician management groups, hospitals and other healthcare providers seeking to streamline operations and improve their bottom line.

Our solution not only provides robust physician tracking and credentialing but provides a cost-effective platform for cross-departmental collaboration. Advanced activity management, scheduling and automated workflows simplify the user experience and help create the most positive patient experiences possible.

The Benefits of Relationship Management in Healthcare

More than ever, healthcare organizations are improving staff, partner and patient relationships by leveraging user-friendly Microsoft technologies to replace inefficient manual tracking processes. ePartners taylor-made healthcare solution was designed using Microsoft’s awardwinning CRM platform and provides an impressive array of benefits, like:

Enhancing Existing Solutions

As a web-based application, Microsoft CRM offers secure local and remote access to data entry, extensive searches and key performance indicators displayed right in your browser or mobile device.

The ePartners CRM for Healthcare series not only provides rich functionality and simple customization, but enhances technologies you already have in place, like physician and nurse scheduling systems, billing solutions, accounting applications and HR/Payroll solutions. Information can be shared directly with these applications or rolled up with data from multiple sources and displayed in simple user portals that help reduce training time and eliminate unnecessary steps.

Experience You Can Count On

With more than 500 successful CRM implementations under out belt and a dedicated staff of healthcare technology professionals, ePartners offers powerful healthcare solutions and a track record for success. Our proven methodology for change management, workflow automation and collaboration are essential elements to success and the reason we were Microsoft’s Global CRM Partner of the Year in 2004.

Key Healthcare Solutions:

Created to deliver tangible benefits and rapid return on investment today, Microsoft Dynamics also have been engineered to provide an ideal platform for integrating new innovations that will emerge to help healthcare organizations in their quest to provide high-quality, affordable healthcare.

Built on proven Microsoft technologies, the Microsoft Dynamics platform enhances business value and provides an integrated environment that can be extended across systems and platforms.

Microsoft Great Plains

Microsoft Windows Server™:
This is the foundation of Microsoft Dynamics. It delivers reliability, security, and scalability, along with efficient management, ease of use, and support for the latest advances in networking and server hardware.
Microsoft Great Plains

Microsoft SQL Server™ 2000:
A data management and analysis engine with extensive, enterprise-level management, development, and business intelligence capabilities, SQL Server 2000 delivers timely business information tailored to healthcare organization needs. Microsoft Dynamics utilize the full scalability and performance power of SQL Server 2000 for data management and analysis.
Microsoft - CRM

The Microsoft Office System:
The business productivity software that healthcare professionals are more familiar with, the Microsoft Office System is a tightly integrated system of applications that deliver easier access to critical information, and better collaboration between healthcare providers and across healthcare teams. The Microsoft Office System includes Microsoft Office InfoPath® 2003, which makes it easier to capture and share data, and eliminates the problem of repeated manual data entry, reducing costs, and minimizing errors.
Microsoft SharePoint

Microsoft Office SharePoint Portal Server 2003:
Enables hospitals to develop portals that integrate data from various systems into a single solution, helping doctors, nurses, and administrators share information quickly and easily.
Microsoft DynamicsCRM

Microsoft CRM:
I ntegrates with Microsoft Office, Microsoft Dynamics for Financial Management, and other business systems to give employees a complete view of medical relationships and information. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline.

Feature List

Bringing the Power of the Microsoft Platform to the Healthcare Industry.
ePartners and Microsoft provide comprehensive offerings for healthcare organizations.

This is a PDF document. ePartners Healthcare Solutions Series brochure

Key Features

Description & Business Need

Healthcare Business Entities

Physician Tracking Model

Entity relationships to activities, certifications, training, medical facilities,credentials, state licenses

Medical Facility Profiling Model

Entity relationships to activities, physicians, contacts, associations, other facilities (hospitals, urgent care centers, treatment centers), provider & insurance companies

Medical School Profiling Model

Entity relationships to activities, certification programs, state affiliations, residents, physicians

Extended Activity Management for Physicians, Medical Facilities & Provider Insurance Companies
  • Extended core Microsoft CRM activity management to all Healthcare Business Entities
  • Automatic workflow for task, meeting, call assignments
  • Reduce & eliminate manual paper processes and data entry

Dynamic Worksheets and Pivot Tables
  • Dynamic real time reporting with Microsoft CRM information
  • Interactive tables to view patterns, trends, relationships

Executive Dashboards

Physician Management Dashboard

  • Proactive and predictive reporting on physician sourcing

Hospital Management Dashboard

  • Census Data, occupancy, billing trends, hospital profitability, physician pro&fitability

Business Intelligence & Analytics
  • Tracking all key performance indicators (KPI’s) using Microsoft’s SQL Analysis Server and Reporting Services
  • Ad-Hoc reporting within Microsoft CRM
  • Queries – physicians, medical facilities, training, credentials

Physician Sourcing
  • Increasing physician lead pool
  • Automating physician lead process (online intelligence, information capture)
  • Tracking physician lead sources (schools, conferences, publications)

Extended Physician
Qualification

Tracking physician certifications, board certifications, facility certifications, expiration thresholds & notifications, state license requirements

Physician Resume and
Application Management

Ability to attach resume and application documents / packages to physician records as well as automatic submission for provider enrollment.

  • Digital tracking
  • Email routing
  • MS Word, Adobe PDF, .TXT, HTML

Medical Facility – Physician Tracking
  • Track medical facility demographics, certification requirements
  • Tracking onsite working physicians and billing activity
  • Time management
  • Medical facility sheets

Merge & De-Duplication Processing
  • Online physician information comparison
  • Easy, visual display and merge capability
  • De-Duplication of physician information (address, phone, email)

Email Integration
  • Seamless email integration with Microsoft Outlook
  • Email notifications, physician expiration dates
  • Email follow up calls, activities, task assignments, alerts
  • Email blasts for marketing campaigns and targeted sourcing

Form Generation, Rendering & Distribution
  • Automatic form generation with Microsoft Word
  • Digital form rendering and template rendering
  • Automatic form & package distribution
  • Form printing, shipping & tracking

Advanced Lookup
  • Eliminates complex SQL queries
  • Medical facility, physician views generate real time reports with pre-filtered data

Map Point Integration
  • Auto searching of nearby hospitals in a 50 mile radius of selected facility

Remote Accessibility / Wireless Connectivity
  • Installs as a Outlook plug-in to allow users full access to data any where, any time
  • Web accessible from devices such as Pocket PC and Blackberry

Flexibility
  • Rapid implementation and low total cost of ownership
  • Highly scalable, customizable, and configurable

 

 

Learn More:

“With recruiting fees, salary guarantees, relocation costs, benefits and practice marketing at an all-time high, providers and outsourced medical management companies are spending $250,000 to $400,000 to attract physicians. These physicians generate $1-3M in yearly inpatient and outpatient revenue for the hospital. Investing in physician relationship management can save hundreds of thousands of dollars by streamlining the recruiting and management of these valuable resources, improving retention rates and providing detailed performance analysis.”

Screen Shots

Click on one of the screen shots to view the Healthcare CRM solution in action.

Healthcare CRM - Graphs
Healthcare CRM - Medical School Tracking
Healthcare CRM - Physician Listing
Healthcare CRM - Physician Tracking